Return & Refund Policy
Thank you for choosing famewave.io ("we," "us," or "our"). This Return & Refund Policy explains our policy regarding returns and refunds for the services provided through our website located at https://famewave.io/ (the "Website"). Please read this policy carefully before making any purchase or using our services. By accessing or using the Website, you acknowledge that you have read, understood, and agree to the terms of this policy.
Subscription:
Our school works on a subscription basis, which means that depending on the tariff you choose, funds will be debited every 4 weeks until you cancel your subscription.
If for any reason (insufficient funds or blocked card) we are unable to debit funds for your studies from your card, we will notify you and give you 3 days to resolve the issue, after which access to the learning platform will be restricted.
You can cancel your subscription or change your tariff plan at any time by emailing us at help@famewave.io , stating what you would like to do and providing your phone number and email address.
Funds that have already been debited for your lessons are not refunded if you did not request to cancel the subscription before they were debited.
If for any reason (insufficient funds or blocked card) we are unable to debit funds for your studies from your card, we will notify you and give you 3 days to resolve the issue, after which access to the learning platform will be restricted.
You can cancel your subscription or change your tariff plan at any time by emailing us at help@famewave.io , stating what you would like to do and providing your phone number and email address.
Funds that have already been debited for your lessons are not refunded if you did not request to cancel the subscription before they were debited.
Services:
We offer various social media boosting services, such as likes, followers, and engagement, through our Website. These services are digital and non-tangible, delivered instantly or over a period of time. Due to the nature of the services, we have specific policies regarding returns and refunds, as outlined below.
Cancellation:
In certain cases, if you wish to cancel your order before it has been delivered, please contact our customer support team as soon as possible. We will review your request and, if appropriate, cancel the order and provide a refund. Please note that if the order has already been delivered or partially delivered, we may not be able to process the cancellation or provide a full refund.
Service Issues:
If you experience any issues with the service you received, such as incomplete delivery or unsatisfactory results, please contact our customer support team within 48 hours of the service delivery. We will investigate the issue and, if deemed necessary, provide a resolution. This may include re-delivery of the service or a partial refund, depending on the circumstances.
Chargebacks:
Initiating a chargeback without contacting us first may result in the suspension or termination of your account and may also restrict your ability to use our services in the future. We encourage you to reach out to our customer support team for assistance before resorting to a chargeback.
Changes to Services:
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. If any changes to the services impact your ongoing order, we will provide an appropriate refund or alternative solution.
Contact Us:
If you have any questions, concerns, or require assistance regarding our Return & Refund Policy, please contact our customer support team at hi@famewave.io. We will be happy to assist you.
This Return & Refund Policy is governed by the laws of the United States.
Last Updated: 09.07.2023
